Credit card payments in favor of camperbusiness srl are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as CAMPERBUSINESS on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.
Please send an e-mail to firstname.lastname@example.org for all inquiries regarding your credit card payments and chargebacks.
Purchase of a service from Camperbusiness SrL implies acceptance of the following
terms and conditions.
Cancellation-If a service is cancelled less than ten days before the scheduled departure time, 100% of the price must be paid. Different cancellation policy will be applied depending on tour category/type.
1) Tickets and reservations that have already been made for the client will not be refunded
2) Bank charges related to the payment of the service will not be refunded.
Force Majeure Camperbusiness SrL, its agents, representatives and contractors are not liable and will not provide refunds for any events which are caused as a result of acts of God or Governments, war hostilities, political unrest, riots, civil strife, labor dispute, strike, natural or nuclear disaster, fire, theft, epidemics, medical or customs regulations, technical or administrative problems with transport, closure of airports, breakdown of machinery, adverse weather conditions, water shortages or any other occurrences beyond our immediate control and which, despite all due care being taken, could not have been avoided.
In case of force majeure, Camperbusiness SrL reserves the right (but makes no guarantees) to offer substitute services that it judges may be an adequate replacement for the originally scheduled service. If no substitute is available, or the substitutes offered are not accepted, no refunds will be made. Responsibility Camperbusiness SrL - acts as an agent for carefully selected service providers, all of which are independently owned and managed. Camperbusiness SrL shall not become liable for any personal injury, property damage, accident, delay, inconvenience or any other irregularity due to wrongful, negligent or arbitrary acts or omission on the part of the service providers. By engaging Camperbusiness SrL and making payment for the specified services, you agree to hold Camperbusiness SrL harmless in making arrangements on your behalf and that any claims of damages, refunds or credits shall be sought directly from the service providers.
Delays and no-shows - Upon confirmation of your service, you will receive a voucher specifying the details of the service as well as contact information for the local service providers (e.g. private guide or private driver) and contact information for Camperbusiness SrL assistance. If you anticipate that you will be delayed for any reason and will not be able to honor your scheduled meeting time, it is your responsibility to call the service supplier at the provided phone number or, if they are not available, the Camperbusiness SrL office, to inform of your delay. Whenever possible we will do our best to reschedule your meeting time at no extra cost, however it may happen that a reschedule is not possible or that it incurs an additional cost. If a call is not made prior to reservation time, and/or you are not able to be present for your meeting time within one hour, the service will be considered a no-show. No-show clients cannot re-schedule the service and must re-book the service at the full price.
Notice of Non-Receipt of Service Vouchers - If the requested vouchers have not arrived prior to your departure date, it is your responsibility to contact Camperbusiness SrL at least one full business day before your departure from your home country, so that the necessary information can be resent. Failure to contact us to allow re-sending may result in loss of your reservation and/or tickets for which we will not be responsible.
Reviewing Voucher Information - While Camperbusiness SrL takes the utmost care in making sure the information on your travel vouchers is complete and accurate, it is your responsibility to carefully read and review vouchers immediately after receiving them. Failure to contact us in time to allow for the correction and re-sending of vouchers could result in the loss or cancellation of your services listed on the voucher for which we will not be responsible, and in such case no refunds will be possible.
Service changes - While we make our best to accommodate all client needs, Major changes requested by the client to Camperbusiness SrL after the voucher has been finalized and sent to the client, may incur a modification charge of up to 100 Euro. The modification charge adds up to any other additional cost may be required for the change (e.g. purchase of additional tickets, inclusion of more participants, rent of a bigger auto). Minor changes to the service (like a small modification of the itinerary) may not incur additional cost. Changes to the voucher that arise from an error made by Camperbusiness SrL will never generate any additional cost.
T&C – May 2017